- Refund Policy
Should you wish to return your order following delivery, you may do so by informing us within 7 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.
Please confirm your intent to return the order by contacting our offices within 7 working days of receipt, we will confirm a return address and reference for your package. Client will be given a full refund within the 7 working day period after delivery of returned goods to the return address provided. From the 8th working day onward, the client will only be allowed to return the product(s) to us if such goods are damaged in return for a new product.
When returning goods please carefully package the goods together with your returns reference and receipt or proof of purchase.
The cost of returning the goods once delivered is at your own cost and risk.
We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of the product(s), these goods must be returned within 14 working days of the notice of intent.
In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting our offices.
If you exercise your right to return your order, any moneys due will be refunded within 20 working days and subject to these terms and conditions.
All products are refundable or can be exchanged, except for the following:
- Sale items
- Custom made items
- Limited edition items
- Special offers & orders
- SUPPLY & PURCHASE TERMS
General Terms and Conditions
Acceptance of these Terms - By browsing on the website you are deemed to have accepted these terms. Specifically when registering on the NT Leather Studio website you must tick that you have read and acknowledge these Terms and Conditions (T&Cs)You must be 18 years or older to use this Website. Should you be under 18 you must use the site with the consent and guidance of your parents or legal guardian.This site is for your personal use only. You may not use the site for any commercial purposes. NT Leather Studio sells direct to the public, and offers no wholesale terms or arrangements to dealers.Your order constitutes an offer to purchase and all orders are concluded by your acceptance of the items on delivery. All payments are immediate and final, and orders will only be processed once payment is received. However receiving payment does not indicate acceptance of the order. NT Leather Studio may, at its discretion, refuse any orders or registrations or cancel any orders and registrations for any reason.The website may contain links to third-party websites, such as manufacturers, distributors etc. NT Leather Studio has no control over these third-party sites, and is not responsible for the content on them.
The website is provided as is, and use of the site is at your own risk. Neither NT Leather Studio, its Directors, Employees, Agents, Service Providers or Suppliers are responsible for any damages or loss resulting from, or relating to, the use of any aspect of the site, or products sold from it.
Registration is free, and without obligation to buy. Adding items to your cart or wishlist do not constitute a sale. A sales agreement between us and you only occurs when you checkout and pay for your purchases.Use of the site is at the discretion of NT Leather Studio. All rights are reserved and we reserve the right to discontinue service to any person(s) at our discretion.
The prices indicated on NT Leather Studio are the prices you will pay for the particular item at this time. When you checkout with an item your price is fixed, and will not change even if the product’s price goes up or down.Delivery Charges apply and will be added to your order during the checkout phase. These delivery charges are dependent on the current courier rates, the value of your parcel and the location being delivered to.
Pricing Errors - While every care is taken to avoid incorrect pricing on the website, should an error occur NT Leather Studio reserves the right to cancel an order and refund any amount paid for it. We accept no obligation to honour the prices erroneously displayed on our website. Should an error occur where the price is too high for an item, the difference between the price you paid, and the current price of the item, may be credited to your NT Leather Studio profile, if it is reported on the same day as the original order.
All information on the site is provided by NT Leather Studio, or is licenced from various licence holders. You may only use this information to assist in learning more about any particular product. You may not store, reuse or utilise this information for any commercial purpose. While every effort is made to ensure that all information on NT Leather Studio is accurate, we are reliant on third parties such as suppliers, manufacturers or licence holders. As such we accept no responsibility for any errors in the information.You may not use any form of automated search or download technology to access this site unless with prior permission from us.
Images are used on the site for illustration purposes only. The image may not be an accurate representation of the actual product. NT Leather Studio accepts no responsibility for the image on the site not being the same as the actual product.You may not link directly to any of our images. Nor may you download the images for your own re-use or for any commercial use whatsoever.
NT Leather Studio delivers to addresses within the borders of South Africa and selected countries abroad. All deliveries are via courier to physical address. All information regarding deliveries and delivery costs can be found in our help. NT Leather Studio reserves the right to amend our delivery policies, prices and services without notice.Where our couriers are unable to deliver a parcel to you, for any reason, we will be advised and will contact you to attempt delivery again. If after 7 days we are unable to deliver the parcel to you, we will have it returned to us, and will cancel the order, and credit you for it, less the delivery fee and a 10% re-stocking fee.
It the client’s responsibility to provide the correct shipping address while checking out.
We will not be responsible if incorrect delivery address was supplied. In case of errors in delivery address supplied to us, please contact us as soon as possible.
While we make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.
All parcels are fully insured until they are delivered to you. You take responsibility and ownership of the parcel when signing for it on delivery.
The following may occur in leather products: Dye lots may vary in that colour variations may occur due to multiple hides required to make up the product. Marks, tick bite scars, scratches, stretch marks and scuff marks are characteristic of full grain leather and are therefore not defects. Prominent brand marks may also be visible and are not considered defects. These are the characteristics of a natural product and not defects or signs of damage. User inflicted physical damage will invalidate the warranty. Determination of user inflicted physical damage is at the sole discretion of ourselves, and our suppliers and their agents will determine at their discretion if any item has been damaged by the user.
Items ordered may be cancelled at any time, unless otherwise stipulated. NT Leather Studio reserves the right to withhold a 10% restocking fee for any items cancelled by you, after payment has been received. NT Leather Studio may cancel any order at any time for any reason. Should NT Leather Studio cancel an order after you’ve made payment you will be credited or refunded in full, according to your preference.
Please note that a 50% up-front deposit is required for custom orders.
Payment options provided by NT Leather Studio are listed on our website. These options are subject to change, and may be discontinued or replaced without notice.
Orders for which payment has not been received within 4 working days may be cancelled without notice.
Where competitions are run on the site, NT Leather Studio and its employees will be the sole judge of deciding the winner. No correspondence will be entered into.